Exchange Policy

At Growing Juntos, we want to ensure you love your books!

While we do not offer refunds, we provide exchanges or store credit to help you find the perfect product.

How Our Exchange Policy Works:

1. Exchange Window:

  • Exchanges are accepted within 15 days of receiving your order.

2. Eligibility:

  • Items must be unused and in original condition—no marks, tears, or signs of wear.
  • Items purchased during promotions or sales are final sale and cannot be exchanged.

3. Need to Exchange? No Problem!

  • Contact us at [your email] with your order number and details about your exchange request.
  • We’ll cover return shipping—you only cover shipping for the new item.

4. Store Credit Option:

  • Prefer to wait? We’ll happily issue store credit to use on a future order—perfect when new titles arrive!

5. Defective or Incorrect Items:

  • If your order arrives damaged or incorrect, notify us within 5 days, and we’ll send a free replacement with no shipping charge.